Shipping Policy

Thank you for shopping with KJ Designs. Every order is prepared and packaged with care from my studio in Belper, Derbyshire.

Processing Times

Ready-to-mail items are usually dispatched within 2 working days of your order being placed.

Made-to-order, personalised and commissioned pieces may take longer. Turnaround times depend on the individual product and whether fabric needs to be sourced, hand-dyed or digitally printed. An estimated turnaround time will be provided in the product description or discussed with you when placing a custom order.

Please note that processing times are separate from delivery times.

UK Delivery

UK orders are sent using Royal Mail Tracked 48 unless otherwise stated.

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch. This is an estimated delivery timeframe and is not a guaranteed next-day or two-day service.

Tracking information will be provided once your order has been dispatched.

International Delivery

KJ Designs ships worldwide. International orders are sent using a tracked delivery service, with shipping costs calculated automatically at checkout based on the delivery address.

International delivery times vary depending on the destination and may be affected by customs processing or delays within the destination country.

Customs duties or import taxes are not normally included in the amount paid at checkout unless clearly stated. Although additional charges may not apply to every order, any duties, taxes or handling fees imposed by the destination country are outside the control of KJ Designs and are the customer’s responsibility.

Shipping Costs

Shipping charges are calculated automatically at checkout using your delivery postcode or international address. The cost may vary depending on the destination, parcel size and weight.

Local Collection

Free local collection is available from Belper, Derbyshire. This option is available to local customers and anyone within the UK who is happy to travel to collect their order.

Collection must be arranged in advance. You will receive confirmation when your order is ready, along with the collection details. Please do not travel to collect an order until you have received confirmation.

Tracking Your Order

All UK and international orders are sent using a tracked service. Once your parcel has been dispatched, you will receive tracking information using the contact details provided with your order.

Please allow time for the tracking system to update after receiving your dispatch notification.

Delayed or Lost Orders

Occasional postal delays can happen and may be outside the control of KJ Designs.

If your parcel has not arrived within the expected timeframe, please check the tracking information first. If you are still concerned, contact me at kjdesignstextiles@gmail.com with your name and order number.

If an order is confirmed as lost, or remains undelivered beyond the timeframe required for the postal service to investigate it, you may choose between:

• A replacement at no additional cost, subject to availability; or

• A full refund.

Damaged Orders

Please inspect your order when it arrives. If it has been damaged in transit, contact me as soon as possible at kjdesignstextiles@gmail.com with your order number and clear photographs of the item and packaging.

Once the damage has been reviewed, you may choose between a free replacement, subject to availability, or a full refund.

Incorrect Delivery Information

Please check your delivery details carefully before completing your order. If you notice a mistake, contact me as soon as possible.

KJ Designs cannot guarantee that an address can be changed once an order has been dispatched. Additional postage charges may apply if a parcel is returned or needs to be resent because incorrect or incomplete delivery information was supplied at checkout.

Contact

If you have any questions about your order or delivery, please contact:

KJ Designs
Email: kjdesignstextiles@gmail.com
Belper, Derbyshire, United Kingdom